Kaizen - ERP
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Generate RMA
Upload Lexar Test Result
Visual Inspection
Assign Branch RMA
Assign HUB RMA
Close Customer RMA
Add Problem Description
Manage RMA
Dispatch To HUB
Receive at HUB
Inspection at HUB
Replace RMA (Branch Level)
Replace RMA (HUB Level)
Replace RMA (Excel Upload)
Dispatch To Branch
Dispatch To Up-Country Customer
Receive at Branch
* 30 Days Non-Collected
Receive Non Collected RMA
Operations
Authorise Duplicate RMA
Buffer Inward
Buffer Upload
Update Advance Rep. RMA(s)
Update Serial Number
RMA Closure via Email
Fetch Outward RMA
Dispatch Outward RMA
Update RMA Details
Shipment Details
Process Pickup Request
Record Customer Query
Upload Defective Image
Upload Creative Serial Number
Send Notification
Edit AWB Number
Monthly RMA Billing
Out Of Warranty
Assign To Branch Engineer
Dispatch RMA to HUB
Receive RMA at HUB
Assign To HUB Engineer
Dispatch RMA to Branch
Receive From HUB
Close Customer RMA
Inventory
Buffer Request
Buffer Request Process
Receive Buffer
Dispatch Component
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OW RMA Search
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Pending RMA-Buffer Details
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Activity
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RMA #
Category
Model
Customer
Activity
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Notification
Non Collected RMAs
Product
Quantity
Days(In Ready Status)
Beyond 30 days the RMAs that are physically available must be dispatched to Bangalore as Customer Non Collected.
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here
to update the remarks.
RMA Dashboard
Open - Customer RMA(s)
Open - HUB RMA(s)
Closed - Customer RMA(s)
Closed - HUB RMA(s)
Buffer Dashboard
Active Buffer
In-Active Buffer
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History
RMA#
Serial#
RMA Date
Product
Category
Model
Rep. Serial#
Customer
Branch
Closed Date
Comments
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Non Collected RMA Details
RMA#
Serial#
Product
Category
Model
Customer
Completed Date
Remarks